Last updated: 18 June 2026
This Privacy Policy explains how Roam and Reed collects, uses, stores and protects your personal information when you use our website, contact us, place an order, or interact with us online.
Who we are
Roam and Reed is operated by:
Business name: Hollie Miles trading as Roam and Reed
Email: Hollie@RoamandReed.com
Business address: 6 Padleys Lane, Burton Joyce, NG14 5EB
For the purpose of UK data protection law, we are the “data controller” of the personal information we collect and use.
What personal information we collect
We may collect and use the following personal information:
- your name
- your email address
- your billing and delivery address
- your phone number, if provided
- your order details
- payment confirmation details
- messages you send to us
- product personalisation details, where provided
- images, names, initials or custom wording you provide for personalised orders
- website account details, if you create an account
- reviews or feedback you leave
- technical information such as your IP address, browser type, device information and website usage information
We only collect the information we need to process orders, provide our services, respond to enquiries, improve our website, and meet our legal obligations.
How we collect your information
We collect personal information when you:
- place an order on our website
- create an account
- contact us by email, contact form, social media or message
- request a return, refund or replacement
- leave a review
- sign up to receive marketing emails
- browse or use our website
- order through a third-party marketplace, where that marketplace provides order information to us
How we use your information
We use your personal information to:
- process and fulfil your order
- arrange production, printing, packaging and delivery
- contact you about your order
- respond to questions, complaints, returns and refund requests
- provide customer service
- process payments and prevent fraud
- keep accounting, tax and business records
- manage our website and keep it secure
- improve our products, website and customer experience
- send marketing emails, where you have agreed to receive them or where the law allows
- comply with legal, regulatory and safety obligations
Our lawful reasons for using your information
We only use your personal information when we have a lawful reason to do so.
These may include:
Contract
We use your information to process and deliver your order, communicate with you about it, and deal with returns or refunds.
Legal obligation
We may need to keep certain records for tax, accounting, consumer law, product safety or other legal reasons.
Legitimate interests
We may use your information to run and improve our business, respond to enquiries, prevent fraud, keep our website secure, and understand how customers use our website.
Consent
We use consent where required, such as for some marketing emails or optional cookies. You can withdraw consent at any time.
Payments
Payments are processed securely by our payment providers, such as Stripe / PayPal / WooPayments.
We do not store your full payment card details. Payment providers process your payment information according to their own privacy and security policies.
Production partners and delivery companies
Roam and Reed products may be made to order by trusted production partners.
To fulfil your order, we may share necessary order details with production partners, printers, couriers and delivery providers. This may include your name, delivery address, order details, product design, and any personalisation information needed to make your item.
We only share the information needed to produce and deliver your order.
Personalised products
If you order a personalised or custom product, we will use the information you provide, such as names, initials, wording, images or other custom details, to create your item.
Please make sure you have permission to use any image, name or personal information you send to us for a custom order.
We do not use customer-supplied personalisation details for marketing unless you have given us permission.
Marketing
If you sign up to receive marketing emails, we may send you updates about Roam and Reed products, offers, blog posts or news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at Hollie@RoamandReed.com
We will not sell your personal information to third parties.
Reviews and social media
If you leave a review, comment on our social media, tag us, or send us a message, we may see your profile name, comment, message and any information you choose to share.
We will not use your private messages, photos or personal content in marketing without your permission.
Public comments or reviews may remain visible on the platform where you posted them unless you remove them or ask the platform to remove them.
Cookies and website information
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work, such as basket, checkout, account and security cookies.
We may also use optional cookies for analytics, website improvement, advertising or marketing. Where required, these will only be used with your consent.
Who we share your information with
We may share your personal information with:
- website and ecommerce platform providers
- payment providers
- production partners and printers
- couriers and delivery companies
- email and marketing service providers
- analytics providers
- accountants, bookkeepers or professional advisers
- legal, regulatory, tax or law enforcement authorities where required
- third-party marketplaces, if you order through them
We only share information where necessary and appropriate.
International transfers
Some of the companies we use may store or process personal information outside the UK.
Where this happens, we will take reasonable steps to make sure your personal information is protected in line with UK data protection law.
How long we keep your information
We only keep your personal information for as long as necessary.
As a guide:
- order and transaction records may be kept for up to 6 years for tax, accounting and legal reasons
- customer service messages may be kept for as long as needed to deal with the enquiry, complaint or order issue
- marketing email records are kept until you unsubscribe or ask us to delete them
- personalised order details are kept only for as long as reasonably needed to produce the item, deal with customer service, and keep necessary order records
- website analytics information may be kept according to the settings of the analytics provider
When we no longer need your information, we will delete it or anonymise it where possible.
How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
This includes using secure systems, trusted providers, password protection, limited access to order information, and secure payment processors.
No website or online system can be guaranteed to be completely secure, but we take care to protect your information.
Your rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to delete your information in certain circumstances
- ask us to restrict how we use your information
- object to certain uses of your information
- withdraw consent where we rely on consent
- ask for your information to be transferred to another provider in certain circumstances
To use any of these rights, please contact us at Hollie@RoamandReed.com
We may need to confirm your identity before responding.
Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
Hollie@RoamandReed.com
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website. The “last updated” date at the top of this page will show when it was last changed.