Last updated: 18 June 2026
Roam and Reed products are made to order. This means your item is produced after your order is placed, helping us reduce waste and offer a wider range of designs.
Production and delivery times
Most orders are produced and delivered within up to 4 weeks.
Many items arrive sooner, but please allow the full timescale before chasing unless your order is urgent or your estimated delivery date has passed.
Production and delivery times may vary depending on the product, destination, courier service, seasonal demand, customs checks or delays outside our control.
Delivery costs
Delivery costs are shown at checkout before you place your order.
The total price shown at checkout will include the product price and delivery cost. Any additional customs or import charges depend on the delivery destination and the type of delivery service available.
UK delivery
UK orders are sent using the delivery service shown at checkout or selected by our production partner.
Where tracking is available, tracking details will be sent once your order has been dispatched.
International delivery
Where available, international orders are sent using a Delivered Duty Paid (DDP) service. This means that applicable import duties and taxes are usually included in the delivery service and should not need to be paid separately by the customer on delivery.
However, DDP service is not available for every country, courier route, product type or order. If a DDP service is not available, your order may be sent using a standard international delivery service instead.
In this case, you may be responsible for any import duties, taxes, customs charges or courier handling fees charged by your country or delivery provider.
These charges are set by the destination country and/or courier and are outside our control. Roam and Reed is not responsible for these charges unless we have clearly stated at checkout or in writing that duties and taxes are included for your specific order.
If you are unsure whether duties and taxes are included for your delivery address, please contact us before placing your order.
Customs delays
International orders may be delayed by customs checks. These delays are outside our control.
If your parcel is held by customs, you may need to respond to the courier or customs authority to release the parcel. Roam and Reed is not responsible for delays caused by customs, unpaid import charges, or failure to provide requested information.
Delivery address
Please check your delivery address carefully before placing your order.
Because products are made to order and may go into production quickly, we may not be able to change the delivery address after your order has been placed.
If an order is returned because the address was incorrect, incomplete, refused, or the parcel was not collected, we may not be able to resend it if it was shipped from the production provider. If the item cannot be resent, any refund will exclude delivery costs and any costs we cannot recover.
Split deliveries
If you order more than one item, your products may arrive separately. This is because items may be produced or dispatched from different locations or at different times.
You will not be charged extra delivery unless this is clearly shown at checkout.
Lost or delayed parcels
If your order has not arrived after the estimated delivery period, please contact us at Hollie@RoamandReed.com with your order number.
We will look into the issue with the courier or production partner and help find a suitable solution.
Damaged parcels
If your parcel arrives damaged, please contact us as soon as possible at Hollie@RoamandReed.com and include:
- your order number
- a photo of the full item
- a close-up photo of the damage
- a photo of the packaging, if damaged
Please keep the packaging until we have reviewed the issue, as the courier or production partner may need this information.
Delivery questions
For delivery questions, please contact us at:
Hollie@RoamandReed.com